Support & FAQ
Need help with LuxGen? Browse the answers below, or reach our team directly at connect@luxgen.co.in. We're happy to help.
Every action in LuxGen, generating a poster, downloading an image, sharing it, or publishing it directly to your social channels, uses one credit. Your plan comes with a set number of credits that refresh every billing cycle, so you always know exactly what you're using.
LuxGen offers four plans to fit your business size: Free, Gold, Diamond, and Elite, each available on monthly or annual billing. Generation speed is the same on every plan; higher tiers include more monthly credits and premium features like AI model photography and automated social publishing.
Go to Profile > Subscription and choose "Change Plan." You can upgrade, downgrade, or switch between monthly and annual billing at any time. Upgrades apply immediately; downgrades take effect at the start of your next billing cycle.
Open Profile > Subscription, then choose "Change Plan" and select Free. You'll keep access to your current plan's features until the end of your paid billing period.
Most posters and product images generate in under a minute. If it's taking longer, it's usually due to high demand or a slow internet connection. Try refreshing the app or checking your connection. If the issue continues, go to Profile > App Support & Help or email connect@luxgen.co.in.
Go to Settings > Connected Accounts and select Instagram, Facebook, or WhatsApp Business. You'll be asked to log in and authorize LuxGen to publish on your behalf. Once connected, your posters can be scheduled or published automatically.
Yes. Every generated poster opens in the built-in editor, where you can change text, swap images, adjust layout elements, and update messaging before downloading or publishing.
Unused credits do not carry over to the next billing cycle. Your credit balance resets when your plan renews.
Yes. In Gold Rate Settings, choose gold, silver, or both, set your preferred posting time, and LuxGen will generate and publish a branded rate poster automatically every day.
You can purchase a top-up credit pack at any time from Settings > Subscription > Buy Credits, or upgrade to a higher plan for more monthly credits.
Yes. Just take a photo of your product on your phone. LuxGen automatically removes the background, enhances lighting, and generates a studio-quality image.
Yes. During onboarding, you upload your logo, brand colors, typography, and style preferences. LuxGen applies these automatically to every poster and image you generate, so you don't need to re-enter them each time.
Canceling or downgrading your subscription does not delete your data. Your brand assets, saved designs, and account details stay stored securely, and you can reactivate anytime. Your data is only permanently deleted if you choose to delete your account entirely.